Terms & Conditions
Effective Date: August 29, 2026
Welcome to the Better Concrete Coatings website. These Terms & Conditions (“Terms”) govern your use of the Better Concrete Coatings website and any information, content, features, or services made available through the website.
By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.
1. About Better Concrete Coatings
Better Concrete Coatings LLC (“Better Concrete Coatings,” “we,” “us,” or “our”) provides concrete coating and related flooring services in accordance with applicable laws, regulations, and industry standards.
Better Concrete Coatings LLC
Oregon CCB License: CCB #233682
Address: 18531 S Upper Highland Rd Beavercreek 97004
Phone: +1-503-262-8464
Email: info@bettercoatings.com
Better Concrete Coatings LLC may update its business name, branding, service offerings, contact information, or other business information from time to time.
2. Website Use
You may use this website for lawful purposes and for obtaining information about Better Concrete Coatings and our services.
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with the operation, security, or functionality of the website.
- Copy, reproduce, modify, distribute, or commercially exploit website content without our prior written permission.
- Submit false, misleading, fraudulent, or otherwise inaccurate information through forms or other website features.
- Use automated systems, bots, scraping tools, or similar technology to collect website content without our written authorization.
We reserve the right to restrict or terminate access to the website if we believe a user has violated these Terms or applicable law.
3. TEXT, EMAIL, AND TELEPHONE COMMUNICATIONS
SMS/Text Messages
Better Concrete Coatings LLC may send text messages to customers and prospective customers regarding inquiries, estimates, appointments, scheduling, project updates, customer service, follow-ups, and, with appropriate consent, promotional or marketing communications.
By opting in through our website, forms, or other authorized methods, you agree to receive SMS messages from Better Concrete Coatings LLC. Message frequency may vary. Consent is not a condition of purchasing goods or services. Message and data rates may apply.
To opt out, reply STOP at any time. For assistance, reply HELP or contact us at +1-503-262-8464 or info@bettercoatings.com. After opting out, you will no longer receive SMS messages unless you opt in again.
Wireless carriers are not liable for delayed or undelivered messages.
You must be at least 18 years old to opt in to receive marketing or promotional SMS messages.
Email Communications
If you provide your email address, we may contact you regarding your inquiry, estimates, appointments, services, project updates, customer support, follow-ups, and, where permitted by law, promotional or marketing communications.
You may opt out of marketing emails by clicking the “Unsubscribe” link in the email. You may still receive necessary non-marketing communications.
Telephone Communications
If you provide your telephone number, we may contact you regarding your inquiry, estimates, appointments, services, scheduling, customer support, or other business-related matters.
SMS Privacy
SMS opt-in consent and phone numbers collected for SMS communications will not be shared with third parties or affiliates for their own marketing or promotional purposes.
For more information about how we collect and protect your information, please review our Privacy Policy.
4. Website Information and Estimates
The information provided on this website is for general informational purposes only.
Descriptions of services, materials, colors, finishes, project examples, pricing, availability, timelines, and other information may change without notice.
Any pricing, estimates, project timelines, or service information communicated through the website are not binding unless confirmed in a written agreement or proposal issued by Better Concrete Coatings.
An online inquiry, request for a quote, or submission of information through our website does not create a contract between you and Better Concrete Coatings.
All actual project work will be governed by a separate written estimate, proposal, contract, work authorization, or other applicable agreement between Better Concrete Coatings and the customer.
5. Project-Specific Terms
Because concrete coating projects can vary significantly depending on the existing surface and site conditions, the final scope, preparation requirements, materials, pricing, schedule, warranty, payment terms, and other project-specific requirements will be established in the applicable written project agreement.
Site conditions may affect the scope or cost of a project. These conditions may include, but are not limited to:
- Existing coating or sealer;
- Cracks, spalling, damage, or deterioration;
- Moisture or vapor conditions;
- Contamination, grease, oil, chemicals, or other substances;
- Surface profile and condition;
- Previous repairs or installations;
- Temperature, humidity, or other environmental conditions;
- Accessibility and site conditions; and
- Conditions that are not reasonably visible or identifiable during the initial estimate.
If conditions are discovered that require work outside the original scope, additional work may require a written change order or other written authorization before the additional work is performed.
The applicable project contract controls in the event of any conflict between these website Terms and the terms of a signed project agreement.
6. Colors, Samples, Photos, and Finishes
Images, photographs, color samples, chip blends, decorative finishes, and other visual representations displayed on this website are provided for illustrative purposes.
Actual colors and finishes may vary due to lighting, photography, display settings, screen resolution, substrate conditions, application methods, and natural variation in materials.
Website photographs are examples of completed work and do not guarantee that an identical appearance can be achieved at another property.
Customers should rely on samples and the specifications included in their project agreement when making final selections.
7. Scheduling and Availability
Submitting a request through the website does not guarantee an appointment, installation date, or project start date.
Project dates and schedules are subject to availability, weather, site conditions, material availability, customer readiness, and other circumstances that may affect the project.
Any scheduled date communicated through the website remains subject to confirmation by Better Concrete Coatings.
8. Payments and Contracts
Payment terms, deposits, progress payments, final payments, cancellation provisions, project pricing, and other financial obligations will be established in the applicable written project agreement.
Website Terms do not replace or modify any payment terms contained in a signed contract.
For Oregon residential projects, Better Concrete Coatings will provide written contracts and applicable consumer notices as required by Oregon law.
Oregon law requires written contracts for certain residential construction projects, including projects exceeding $2,000, and specifies information that must be included in those contracts.
9. Change Orders
Changes to the original scope of work may affect the project price, materials, schedule, or completion date.
Where applicable, changes will be documented through a written change order or other written authorization in accordance with the project agreement and applicable law.
A website inquiry, email, text message, or other informal communication does not automatically constitute approval of a change to a project unless accepted in accordance with the applicable project agreement.
10. Customer Responsibilities
Customers are responsible for providing accurate information regarding the property and project requirements and for complying with reasonable preparation instructions provided by Better Concrete Coatings.
Depending on the project, customers may be required to:
- Remove personal belongings or other items from the work area;
- Provide reasonable access to the property and work area;
- Keep unauthorized persons and pets away from the work area;
- Inform Better Concrete Coatings of known site conditions that may affect the work;
- Follow curing and post-installation instructions; and
- Maintain the completed coating in accordance with applicable care and maintenance recommendations.
Failure to complete required preparation or provide reasonable access may affect scheduling, project completion, or additional costs as provided in the applicable project agreement.
11. Site Conditions and Existing Surfaces
Concrete is a natural and variable substrate. Existing concrete may contain imperfections, cracks, discoloration, previous repairs, moisture, or other conditions that can affect the finished coating.
While Better Concrete Coatings will use reasonable professional practices to prepare surfaces and install coatings according to the applicable project specifications, we cannot guarantee that existing imperfections or conditions will be completely eliminated unless specifically included in the project agreement.
Certain conditions may be outside the contractor's reasonable control or may not be apparent until preparation work begins.
Any additional work required due to previously unknown or concealed conditions will be addressed in accordance with the applicable project agreement and change-order procedures.
12. Slip Resistance, Safety, and Floor Conditions
Concrete coatings are intended to provide a durable and functional surface; however, no flooring surface can be guaranteed to be completely slip-proof under all conditions.
Slip resistance may be affected by conditions including, but not limited to, water, rain, snow, ice, oil, grease, chemicals, dirt, dust, cleaning products, footwear, surface contamination, wear, maintenance, and other conditions outside of Better Concrete Coatings LLC's reasonable control.
Customers and property owners are responsible for maintaining the coated surface in a reasonably safe condition and for promptly addressing spills, standing water, snow, ice, oil, grease, or other substances that may create a slippery condition.
Where appropriate for the intended use and as specified in the applicable project agreement, Better Concrete Coatings may incorporate slip-resistant additives, textures, or other measures designed to improve traction. The selection and effectiveness of these measures may depend on the intended use of the area and the conditions under which the surface is used.
Customers are responsible for using the completed surface in accordance with applicable care, maintenance, and safety instructions provided by Better Concrete Coatings. Customers should exercise appropriate caution when walking on wet, contaminated, newly coated, or otherwise potentially slippery surfaces.
During installation and curing, areas may be wet, tacky, uneven, restricted, or otherwise unsuitable for foot or vehicle traffic. Customers, occupants, guests, children, pets, and other persons must stay out of restricted work areas until Better Concrete Coatings has determined that the area is safe for use.
Better Concrete Coatings is not responsible for slips, trips, falls, or other injuries or damages caused by conditions outside of its reasonable control, including customer or third-party actions, spills, contamination, improper maintenance, failure to follow safety or care instructions, inappropriate footwear, weather conditions, or use of the surface before it is approved for normal use, except to the extent liability cannot lawfully be excluded or limited.
Nothing in this section is intended to waive or limit any rights, remedies, duties, or liabilities that cannot legally be waived or limited under applicable law.
13. Warranties
Any warranty applicable to a project will be governed exclusively by the written warranty or warranty provisions contained in the applicable project agreement.
No information on this website creates a separate or additional warranty unless expressly stated in writing by Better Concrete Coatings.
Warranty coverage may be subject to exclusions, maintenance requirements, installation conditions, substrate conditions, misuse, abuse, normal wear, and other limitations specified in the applicable warranty.
14. Website Content and Intellectual Property
All content on this website, including text, photographs, graphics, logos, trademarks, designs, layouts, videos, and other materials, is owned by or licensed to Better Concrete Coatings unless otherwise stated.
You may view and use website content for your personal, non-commercial purposes.
You may not reproduce, republish, modify, distribute, sell, display, or commercially exploit website content without prior written permission from Better Concrete Coatings.
15. Customer-Submitted Information and Content
If you submit photographs, reviews, testimonials, comments, project information, or other materials through the website, you represent that you have the right to provide that material and that doing so does not violate another person's rights.
By submitting content for publication or promotional use, you grant Better Concrete Coatings permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, unless otherwise agreed in writing.
Better Concrete Coatings may choose whether or not to publish submitted content and may remove content at any time.
We will not knowingly publish personal information that is not reasonably necessary for the intended purpose of the submitted content.
16. Third-Party Links
This website may contain links to third-party websites, platforms, or services.
These links are provided for convenience and do not constitute an endorsement or guarantee of the third party, its products, services, policies, or content.
Better Concrete Coatings is not responsible for the availability, accuracy, security, privacy practices, or content of third-party websites.
Your use of third-party websites is subject to their respective terms and policies.
17. Website Availability
We make reasonable efforts to keep the website available and functioning; however, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
The website may occasionally be unavailable due to maintenance, updates, technical issues, hosting problems, or circumstances beyond our reasonable control.
18. Disclaimer of Website Information
To the extent permitted by law, website content is provided for general informational purposes and without warranties regarding completeness, accuracy, availability, or suitability for a particular purpose.
Nothing on this website is intended to constitute legal, engineering, architectural, or other professional advice.
Customers should rely on their individual project agreement and applicable professional recommendations for project-specific decisions.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Better Concrete Coatings LLC will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to the use of this website or reliance upon information provided through the website.
Nothing in these Terms is intended to waive, limit, or eliminate any rights, remedies, warranties, or protections that cannot legally be waived or limited under applicable law.
Nothing in these Terms modifies the rights or obligations established by a separate written project contract.
20. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Better Concrete Coatings LLC and its owners, employees, agents, contractors, and representatives from claims, damages, liabilities, losses, and expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.
This provision does not apply to the extent prohibited by applicable law.
21. Privacy
Your use of this website may also be subject to our Privacy Policy.
Our Privacy Policy explains how information submitted through the website may be collected, used, stored, and protected.
22. Governing Law
These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles.
Any dispute relating specifically to the use of this website will be subject to the applicable laws and jurisdiction of Oregon, except where applicable law requires otherwise.
Nothing in these Terms is intended to alter any dispute-resolution procedures, mediation rights, arbitration provisions, or other requirements contained in a separate project contract or required by Oregon law.
23. Changes to These Terms
Better Concrete Coatings may update or modify these Terms from time to time.
When changes are made, the updated version will be posted on this website with a revised effective date.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
24. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
25. Entire Agreement
These website Terms govern your use of the Better Concrete Coatings website.
They do not replace, amend, or supersede a separate written contract, proposal, estimate, warranty, change order, or other agreement entered into between Better Concrete Coatings and a customer.
If there is a conflict between these Terms and a signed project agreement, the signed project agreement will control with respect to the project.
26. Contact Us
If you have questions about these Terms & Conditions, please contact:
Better Concrete Coatings LLC
Oregon CCB License: CCB #233682
Address: 18531 S Upper Highland Rd Beavercreek 97004
Phone: +1-503-262-8464
Email: info@bettercoatings.com
Website: bettercoatings.com
Last Updated: August 29, 2026